Privacy Policy

Effective Date: 18 July 2025

This Privacy Policy explains how Handy Ed (trading as DAVID & Jenny) collects, uses, and protects your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Handy Ed is a home maintenance and handyman service based in Rugby, UK.

Business address: Houlton, Rugby, CV23 1AG
Email: info@handyed.co.uk

2. What Information We Collect

We may collect the following information when you use our website or services:

• Name
• Email address
• Phone number
• Postal address (if provided)
• Any other details you provide via our contact form or quote request
• Technical data such as IP address and browser type (via cookies or analytics tools)

3. How We Use Your Information

• Respond to enquiries or quote requests
• Provide services and communicate with you
• Send invoices or payment requests
• Improve our website and services
• Comply with legal obligations

4. Lawful Basis for Processing

• Consent – when you voluntarily provide your information
• Contract – to perform services you requested
• Legal obligation – for tax and accounting purposes
• Legitimate interest – to run and improve our business

5. Sharing Your Information

We do not sell or rent your data. We may share your data with trusted third parties for the purpose of operating our business, such as:

• Payment processors (e.g., PayPal, Stripe)
• Email service providers
• Website analytics (e.g., Google Analytics)

6. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes we collected it for, including legal, accounting, or reporting requirements.

7. Your Rights Under UK GDPR

• Access your data
• Correct inaccurate data
• Request deletion of your data
• Object to or restrict processing
• Data portability (receive your data in a common format)
• Lodge a complaint with the Information Commissioner’s Office (ICO)

8. Cookies and Tracking

Our website may use cookies to enhance your experience and for analytics purposes. By using our site, you agree to the use of cookies. You can disable cookies in your browser settings.

9. Security

We take appropriate technical and organisational steps to protect your personal information from unauthorised access, use, or disclosure.

10. Third-Party Links

Our website may contain links to external sites. We are not responsible for the content or privacy practices of those sites.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new effective date.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

Email: info@handyed.co.uk

Address: Houlton, Rugby, CV23 1AG